Skip to content

LEAP YEAR SALE!! 29% OFF FULL PRICED CLOTHING. DISCOUNT AUTOMATICALLY APPLIED AT CHECKOUT XX

Returns Policy

EXCHANGES, STORE CREDIT & RETURNS

SALE PERIOD PURCHASES

Sale products and products purchased during a discount period are final. They will not be eligible for a Refund, Exchange or Store Credit, unless deemed faulty.

Please contact our fit expert to make sure you are getting the correct size hello@plaine.com.au

---------------

Plaine can offer an Exchange, Store Credit or Refund on full price items if you feel that your online purchase is not right.

Sale products and products purchased during a discount period are final. They will not be eligible for a Refund, Exchange or Store Credit, unless deemed faulty.

Products purchased at our Moree Boutique are not eligible for a Refund unless deemed faulty, and may only be returned for an Exchange or Store Credit, within 14 days* As fashion is seasonal, we do appreciate your understanding of a short exchange timeframe. 

Please see your options below.

EXCHANGES

We are happy to help you find the right fit. If you need to exchange your item you will be required to cover the postage of your return, and the shipping of the exchanged item back to you. This will be invoiced to you when your exchange is processed by our customer service team. Your order will be shipped once this payment has been completed.

STORE CREDIT

Plaine will happily authorise Store Credit for any full priced product purchased from our online store (plaine.com.au) or Moree Boutique within 14 days* of the product's original delivery/purchase date. Your satisfaction is our main priority, and we want you to enjoy your online shopping experience with us!

 

Items returned for store credit, will only be accepted if; - the goods are in saleable condition, with all tags still intact; - the goods have not been worn, damaged or washed; - the goods are returned within 10 working days of purchase date; and - the original invoice as proof of purchase is provided. We can only issue one store credit per transaction.

RETURNS

Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact. If you would like to return a product simply email us at hello@plaine.com.au with your order number in the subject line, within 14 days of delivery for return delivery instructions. Please note, social media return requests will not be actioned. 

After the expiry of the 14 day period, no Refund or Store Credit can be offered. The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.

Plaine can not be held responsible for any lost or undelivered returns; for this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.

You will receive your Refund or Store Credit once we have received and approved that the product is in its original condition. A return processing time of up to 5 business days may apply.

Plaine reserves the right to refuse a refund if these terms are not met.

*14 days from the date of the product's original delivery by the courier.